Frequently asked questions
Everything below reflects how the shop actually works today. If your question isn't answered here, please get in touch.
Do I need an account to order?
No. You can add items to your cart and check out as a guest. An account is optional and only makes it easier to look up past orders.
How do I pay?
Checkout is handled by our secure hosted payment provider. The payment methods available to you, along with taxes and any duties, are shown at checkout before you confirm.
What are the shipping options and costs?
Delivery options, costs and estimated timings are calculated at checkout based on your address. See Shipping for more.
Can I change or cancel an order?
Contact us as soon as possible with your order number. If the order hasn't been dispatched, we'll do our best to amend or cancel it.
Is my item in stock?
Availability shown on each product page comes directly from our catalogue. If an item is sold out, the Add to Cart button is disabled.
Still need help?
Contact us with your question and order number, if you have one.